What if I can’t make the trip – can I get a refund?

We understand that sometimes unavoidable circumstances can interfere with the best laid plans. We have tried to create a cancellation policy that strives to be fair to all parties. With enough notice, a trip can be canceled and a full refund minus a small administrative fee can be received. As the course start date draws closer, it becomes more difficult to find other work for the guide who has committed to the trip, and thus there is the loss of some of the course fees. In some circumstances a raincheck may be offered. If this is declined, there will be a $50 handling charge to cover credit card processing fee and administrative fees. The rest of the cancellation policy is as follows:

  • SCHEDULED PROGRAMS: more than 90 days prior = Full refund - $50 handling charge; 90-60 days prior = 50% refund; less than 60 days = no refund
  • PRIVATE PROGRAMS: 30+ days = Full Refund - $50 handling charge, 14+ days = 50% Refund, under 14 days = 0 Refund

Many people choose to purchase trip insurance from one of the many companies offering this service on the internet. It is usually fairly inexpensive and can cover all of your expenses such as plane tickets, lodging, guiding fees, etc., in the event that you have to cancel a trip at the last minute or even during the program. NCMG highly recommends this for all trips. Just make sure you read the small print to make sure you are purchasing the correct type of insurance.  Many companies require you to purchase the "adventure package" or something similar if you are participating in a sport such as rock climbing or backcountry skiing.