What are your payment, cancellation, and refund policies?
We have tried to create a cancellation policy that strives to be fair to all parties. With enough notice, a trip can be canceled and a full refund minus a small administrative fee can be received. As the course start date draws closer, it becomes more difficult to find other work for the guide who has committed to the trip, and thus there is the loss of some of the course fees. In some circumstances a raincheck may be offered. In most situations, there will be a $50 handling charge to cover credit card processing fee and administrative fees. The rest of the cancellation policy is as follows:
~ Scheduled Programs: more than 90 days prior = full refund of deposit; 90-60 days prior = 50% refund of deposit; less than 60 days = no refund
~ Private Programs: 30+ days = full refund of deposit; 14+ days = 50% refund; less than 14 days = no refund